Operations & AI
What to actually hand to AI, and what stays firmly human.
GitHub Announced a New Fee. It Reversed Course in 48 Hours.
GitHub announced a new fee on infrastructure customers already own, then reversed it within 48 hours, before it ever reached a bill. A real lesson in how fast a company can undo a mistake when it actually tries to.
Read more →66% of Office Workers Use Unauthorized AI Tools. Leaders Are Twice as Likely to Do It as Their Teams.
PagerDuty's 2026 Shadow AI survey of 1,250 office professionals found 66% have used AI tools their company never approved, and senior decision-makers are more
AI Customer Service Fails Four Times More Often Than Other AI Uses. Nearly 1 in 5 Users Got Zero Benefit.
Qualtrics surveyed over 20,000 consumers across 14 countries for its 2026 Consumer Experience Trends Report and found AI-powered customer service fails at nearly four
75% of Executives Admit Their Own AI Strategy Is ‘More for Show’ Than Real Guidance
Writer's 2026 enterprise AI survey of 2,400 C-suite leaders and employees found 75% of executives privately admit their company's AI strategy exists for appearances
Gartner Predicts Over 40% of Agentic AI Projects Will Be Canceled by 2027
Gartner predicts more than 40% of agentic AI projects will be canceled by the end of 2027, driven by escalating costs, unclear business value,
85% of operations leaders say they’re ahead of competitors. 89% say their tech hasn’t delivered.
PwC surveyed 767 US operations and supply chain leaders in 2026 and found a real disconnect: 85% believe they're ahead of most competitors on
Klarna’s AI Could Do the Work of 700 Agents. Customers Still Wanted Humans.
Klarna's AI assistant handled 75% of customer chats within a month of launch. Eighteen months later, the fintech is recruiting humans again, and the
Business First, AI Second: Which Tasks You Can Actually Hand Over Right Now
A Harvard Business School and Boston Consulting Group field experiment found AI assistance made professionals worse, not better, on most tasks it touched. Only
How to Build an AI Strategy That Actually Moves the Needle
Stop chasing trends. Start designing your future. In today’s AI gold rush, it’s easy to get swept up in the hype. You see competitors
How AI is Impacting Our Attention: Challenges, Insights, and the Path Forward
As AI continues to revolutionize the digital landscape, it presents both opportunities and challenges. One of the areas significantly affected is human attention. AI